Frequently Asked Questions
When you need support, our FAQs page is available to answer your questions.
Savings & CDs
Correspondence and Direct Disputes
Goldman Sachs Bank USA
PO Box 70379
Philadelphia, PA 19176-0379
Need to mail a check?
Make the check payable to your name or Goldman Sachs Bank USA. Please endorse the back of the check and also include your account number and "For Deposit Only at Goldman Sachs Bank USA".
Goldman Sachs Bank USA
PO Box 4571
Carol Stream, IL 60197-4571
Personal Loans
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400
Physical Address
Marcus by Goldman Sachs
11850 South Election Road
Draper, UT 84020
Need to mail a check?
Make the check payable to Goldman Sachs Bank USA and include your loan number in the memo line. Please also endorse the back of the check.
For FedEx and UPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
400 White Clay Center Dr.
Newark, DE 19711
For USPS Delivery
Marcus by Goldman Sachs
Lockbox 6104
PO Box 7247
Philadelphia, PA 19170-6104
GM Rewards Cards
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321
Need to mail a check?
To send a check for payment on your GM Rewards Card, please include the payment stub from the statement or make the check payable to Goldman Sachs Bank USA and include you 16-digit card number (virtual or physical) in the memo line. Please also endorse the back of the check.
Goldman Sachs Bank USA
Salt Lake City Branch
PO Box 70321
Philadelphia, PA 19176-0321
Business Lending
Correspondence and Direct Disputes
Marcus by Goldman Sachs
PO Box 45400
Salt Lake City, UT 84145-0400
Chat with us
Marcus customers can chat with us during opening hours. Go to your dashboard, select the account you have a question about and then click “Chat.” Currently available on web only.
Chat hours
Savings and Insights: 24 hours a day / 7 days a week
Marcus Invest: Mon-Fri 9 am - 6:30 pm ET
GM Rewards Cards: 24 hours a day / 7 days a week
